Assistant Branch Manager
|March 01, 2013 - March 30, 2013|
|Employment Type:||Full Time|
|Description:||Responsible for directly supervising the Teller Supervisor; in the absence of Branch Manager, responsible for directly supervising the branch staff, by directing and providing leadership; performing a variety of duties to meet the business banking needs of business prospects and customers; implementing strategies to achieve goals developed for the branch as part of the Community Banking Division’s annual operating plan; insuring the branch’s compliance with security, operating policies and procedures and outside regulatory requirements; ensuring timely and accurate audits are performed according to Bank policies and procedures. |
This position is located in Wyomissing.
|Duties:||Provides overall office supervision in the absence of the Branch Manager; Ensures the coordination of work, i.e., makes certain that the work of the Teller Line is coordinated with other positions in the branch and with other bank departments; Assists the Branch Manager in creating a sales focus in the branch through contests, promotions, recognition and training; Provides coaching and role-playing with staff to ensure that they have the skills and are meeting the Bank’s customer services standards; Ensures that customer service is consistently maintained at a high level, that staff clearly understands service expectations and that all employees have the skills and training to provide the highest level of customer service; Assists Branch Manager in ensuring all employees are informed and focused through regular branch meetings that communicate: sales results, recognize star performers, product changes, operating policy and procedure changes, service quality, current bank issues and HR policies; Assumes responsibility for the preparation of monthly branch audit reports, quarterly FDICIA reports and other related reports as assigned by the Branch Manager; Assists Branch Manager and works with the Security Officer to recover losses; handles returned checks, collection items and closes overdrawn accounts; Assumes responsibility for safeguarding all Bank assets within the branch; Handles the drilling of safe deposit boxes and oversees dispersing with contents; Handles issues related to dormant accounts and abandoned property; Demonstrates ability to perform all account opening and platform procedures to provide support in non-cash transactions, such as new accounts, loans, etc.; Demonstrates ability to perform all transaction processing and teller procedures to provide support in cash transactions; Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities; Provides direct service to business banking customers with respect to deposit, loan and other miscellaneous products and services; Maintains a thorough knowledge of the Bank’s operating policies and procedures which impact business banking; Assists in the implementation of strategies to achieve goals assigned to the department as established in the Community Banking Division’s annual operating plan; Keeps personnel informed of pertinent policies and procedures affecting the branch and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.|
|Qualifications:||An Associate’s degree preferred, specialized banking education and training. Proficient reading, writing, grammar, mathematics skills; proficient interpersonal relations, communicative, sales skills; management and supervisory skills; a thorough knowledge of the features and benefits of all bank products and services, operating policies and procedures, laws and regulations; proficient PC skills; ability to lift approximately ten (10) pounds of coin. Minimum of three (3) years’ experience in related banking or management position.|
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